Last updated: [DATE]. This policy sets out the warranty and returns terms of [COMPANY_LEGAL_NAME] for goods sold and repair/calibration services performed.
1. Warranty on new goods
- New products carry the manufacturer's warranty, and — for consumers — the legal conformity guarantee of 2 years under Belgian law (Book VI of the Code of Economic Law).
- For business (B2B) customers, warranty is limited to the manufacturer's terms and, unless otherwise agreed, a period of [WARRANTY_MONTHS_NEW] months from delivery.
2. Warranty on refurbished / used goods
Refurbished and used items are tested and functionally verified. Unless stated otherwise on the product page, they carry a warranty of [WARRANTY_MONTHS_USED] months. The warranty covers functional defects, not normal wear or cosmetic condition disclosed at the time of sale.
3. Warranty on repairs and calibration
- Repairs are warranted for [WARRANTY_MONTHS_REPAIR] months on the specific fault repaired and the components replaced.
- The warranty does not cover new, unrelated faults, damage caused by misuse, incorrect installation, power surges, liquid ingress, or unauthorised intervention after our service.
- Calibration is certified as of the date of service; drift over time or after mishandling is not covered.
4. What is not covered
- Damage from improper use, storage, or installation;
- Consumable parts subject to normal wear;
- Faults arising from third-party modifications after our service;
- Devices where serial numbers or seals have been removed or tampered with.
5. Making a warranty claim
To make a claim, contact us at [COMPANY_EMAIL] or open a case through the case portal with your order or case ID. We may request proof of purchase, a description of the fault, and photographs. Approved warranty repairs are carried out free of charge; return shipping arrangements will be communicated.
6. Returns of goods
See Returns & Refunds for the return procedure, deadlines, and refund method.