When the fault needs eyes on the machine
We send engineers directly to your installation for line-down emergencies, cabinet-level diagnostics, and firmware or parameter work that remote support can't finish.
Photos of the cabinet and error codes get you scheduled fasterDiagnostics where the fault actually lives
- Emergency troubleshooting for drives, PLCs and HMIs
- Cabinet-level diagnostics: wiring, I/O, power and communications
- Parameter backup, migration and firmware compatibility checks
- A clear technical report with next-step recommendations
Local presence, controlled response times
Typical response time, depending on severity and availability.
Short travel distances keep both response time and cost under control.
On-field work pairs with workshop repair or replacement supply when needed.
Some faults only show up in the real installation
Load, wiring, or cabinet conditions that a bench test can't reproduce are often the actual cause. On-site diagnostics finds the root cause faster and prevents parts being swapped that were never the problem.
- Line down due to a drive or PLC failure
- Intermittent faults and sporadic stops
- Start-up support after a retrofit or upgrade
- Parameter migration between firmware versions
Three steps from call to closed case
Request & triage
Tell us what's down, what changed, and what alarms you're seeing. We confirm scope and the fastest next step.
Scheduling & prep
We agree a time window and a short prep checklist — access, safety, documentation, spares.
On-site intervention
We diagnose, act, and leave you with a clear report and a plan: workaround, repair, or replacement.
Cabinet, parameters, and everything between
Control cabinet
- Power rails, grounding and noise
- I/O integrity, wiring, connectors, sensors
- Drive feedback loops and safety-chain checks
- Fieldbus / Ethernet communication and addressing
Parameters & firmware
- Parameter backup, restore and migration
- Firmware version and hardware compatibility
- Start-up support after retrofit or upgrade
- A concrete repair vs. replace vs. retrofit plan
Get us ready before the visit
Send us this first
- Photos of labels, the cabinet, and affected modules
- Error codes or alarms, and when they happen
- Part numbers, variants and firmware versions if known
- Any recent changes — retrofit, rewiring, new sensor or PLC program
On the day
- Safe access to the cabinet or machine, plus any required permits
- A point of contact on-site (maintenance or automation)
- Documentation — schematics, manuals, network topology
- Spare candidates on hand, if you have them
Ready to get someone on site?
The clearer the details up front, the faster we can schedule and arrive prepared.